I have used my Blockchain.com wallet for years. I mainly used it on my mobile, so did not have to authorize via email every time. One day I got kicked out of my wallet on the phone. I decide to log in again. The wallet said to check email for authorization. I got no email. I tried login on desktop, still no authorization email.

I decided to contact Blockchain.com support. After waiting 3 weeks they finally replied with solution to change the email of my wallet. I agreed. When I tried to change email I got an error message saying: “Email does not match the email address associated with this wallet.”

WTF? Blockchain wallet somehow deleted or changed my email, so I can’t access my wallet anymore.

I decided to restore wallet from backup. Did restoration process and got access to completely different wallet that has not been used for 4 years. I literally have emails about receiving a transaction few month back with my wallet ID written in the email. But when I try to access the wallet with backup those transactions do not exist.

Now this wallet I’m getting access to is still mine, so it’s possible that it somehow erased/lost data of past 4 years. I had only one Blockchain wallet (and all emails I ever received from Blockchain have same wallet ID written in them), so it’s not possible that I mixed my wallets.

How is something like this possible?

I totally lost trust in Blockchain.com wallet.

I’m still talking to support, but they are slow.